Assistant Manager - CRM

You are an experienced and results-driven Customer Relationship Manager (CRM) responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments. Your role involves working closely with the sales and marketing teams to guarantee customer satisfaction and exceptional service throughout their entire journey. Your responsibilities include handling bookings and login in CRM, ensuring the completeness and accuracy of all documentation related to clients" booking forms, conducting welcome calls and emails within 24 hours of bookings, preparing and issuing possession letters and buyer's agreements, following up on buyer's agreements, preparing Company MIS DSR, maintaining files and document records, handling post-sales queries, coordinating with the sales team, formatting and issuing documents to clients, completing fit-out/final possession process with customer satisfaction, and upselling and cross-selling to the existing customer base. Desired Skills and Experience: - You should have a presentable appearance and excellent communication skills. - Preferred experience in the Real Estate Industry with a focus on residential/commercial projects. - Good knowledge of CRM procedures in real estate. - Strong business communication skills in English and Hindi. - Solid written and verbal communication skills. - Ability to be resourceful and proactive in problem-solving. - Excellent organizational skills. - Proficiency in multitasking, time management, and task prioritization. This is a full-time, permanent position with benefits including paid sick time, paid time off, and Provident Fund. The work schedule is during the day shift, and the work location is in person.,