IT Support & Infrastructure Executive (ERP & Network Operations)

Job Description

Job Summary: We are seeking an experienced and technically sound IT Support & Infrastructure Executive to manage day-to-day IT operations, ensure infrastructure reliability, support ERP platforms like Far Vision and other solutions, and deliver seamless technical support across endpoints, networks, and cloud-based services. The ideal candidate will also be responsible for vendor coordination, user support, system security, and project execution across multiple sites. Key Responsibilities:ERP & Software Support: Hands-on experience with Far Vision ERP and other ERP platforms – user setup, issue resolution, basic configuration, and coordination with ERP vendors. Support for installation, configuration, and troubleshooting of ERP modules. Provide end-user support on ERP usage, raise tickets, and follow up on escalations. Collaborate with cross-functional teams to resolve application-level issues. System & Network Administration: Troubleshoot software, OS (Windows/Mac), and hardware issues on desktops/laptops. Administer and support MS Outlook and Microsoft 365 suite (Word, Excel, Teams, SharePoint, Exchange Online). Installation, configuration, and support for antivirus software and management consoles. End-user data backup, NSF and PST file handling, and system restore operations. Coordinate installation, maintenance, and troubleshooting of printers and network devices. Network & Security Support: Provide Level 1 support for switches, firewalls, and network configurations. Configure and maintain CCTV systems, Wi-Fi access points, and LAN/WAN infrastructure. Manage and monitor Internet connectivity, VPN access, and system health checks. Maintain access controls and apply basic cybersecurity protocols across systems. Vendor & Asset Management: Coordinate with third-party vendors for warranty support and proprietary equipment. Handle IT inventory management, asset tagging, and lifecycle documentation. Negotiate and manage vendor contracts for hardware, software, and service support. Manage procurement of IT equipment (laptops, mobile devices, routers, switches, etc.). Project & Onsite Support: Travel to partner and branch locations for hands-on issue resolution and project implementation. Perform onsite surveys, setup, and installations including audio-visual and conferencing solutions (Zoom, Google Workspace, Slack). Participate in cloud migration projects, including Microsoft 365 enablement and SharePoint rollout. Manage configuration of mobile devices (Android/iOS), and laptops (Windows/macOS). Prepare documentation, SOPs, project plans, and progress reports as needed. Required Skills & Qualifications: Bachelor’s degree in Information Technology or related field. 1–4 years of relevant experience in IT operations, infrastructure, and ERP support. Practical knowledge of Far Vision ERP or similar platforms (e.g., SAP, Oracle, Zoho). Proficient in MS Office 365, Outlook, Teams, and cloud-based collaboration tools. Hands-on experience with networks, switches, firewalls, routers, and access points. Sound knowledge of CCTV, printer troubleshooting, antivirus, and backup solutions. Strong interpersonal and communication skills. Ability to handle multi-site support and willingness to travel as per business needs. Desirable: Certifications such as CompTIA A+/Network+/Security+, Microsoft Certified (M365/Fundamentals), or Cisco Certified (CCNA) are a plus. Prior experience in real estate, construction, sectors using ERP. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person