8 - 13 years
5 - 8 Lacs
Posted:5 hours ago|
Platform:
Work from Office
Full Time
Role & responsibilities
Key Skill Set- B2C Collection, Tele-Collection
Designation- Team Leader
Team Size- 50 +
Major Job responsibilities
1)Lead, mentor, and motivate a tele-collections team focused on right-offs and NPA
cases.
2)Maintain a strong understanding of personal loans, business loans, and credit cards.
3)Ensure adherence to regulations and minimize financial losses.
4)Generate and analyze reports on team and recovery performance.
5)Possess strong knowledge of DRA certification requirements and best practices.
6)In-depth knowledge of CIBIL scores and their impact on recovery.
7)Extensive experience in handling and resolving right-off cases.
8)Knowledge of and ability to manage attrition, shrinkage, and Average Handling Time
(AHT).
9)Proficiency in using various tracing tools for debt recovery.
10)Identify and implement process enhancements for efficiency.
11)Train and develop team members to maximize recovery rates.
12)Minimum 3+ years of experience as a Recovery Agent.
13)Minimum 4+ years of experience as a Assistant Manager in Tele-Collections profiles.
How to Apply Interested Candidate can share their updated CV at himanshiverma@policybazaar.com or WhatsApp - 9069719390
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Current CTC
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