Assistant Manager - Collection & Retention

6 - 11 years

3 - 6 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities:

  • Increase net additions and minimize involuntary disconnections.
  • Reduce high ARPU disconnections to retain premium customers.
  • Decrease billing-related trouble tickets (TTs) and reopen cases.
  • Enhance agent-level productivity by improving resolution efficiency within 48 hours.
  • Deliver high CSAT scores through effective issue resolution and engagement.
  • Ensure reconciliation and timely payment of government and bulk accounts.
  • Reduce waiver GART to optimize turnaround time and cost efficiency.
  • Implement strategies to lower overall net churn and retain customers.

Must have:

  • 6+ years experience in customer billing, retention, or dispute resolution.
  • Strong analytical and problem-solving skills to improve billing processes.
  • Ability to drive efficiency and optimize workflows.
  • Excellent communication and negotiation skills.
  • Proficiency in data analysis and reporting tools.
  • Team management and stakeholder coordination experience.

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