Assistant Manager

About us :
Founded in 2003, Casagrand is a leading real estate developer based out of Chennai. We offer a wide range of properties, from apartments to independent villas, all equipped with lifestyle amenities. Our projects cover luxury, mid-range, and affordable categories, meeting the needs of different customers. Beyond Chennai, we've expanded into other major cities like Bengaluru, Hyderabad, and Coimbatore. We also plan to expand to Pune. Our international sales are driven by our office in Dubai.We focus on delivering quality homes with committed completion timelines. Our emphasis on research and delivery of a seamless living experience over the last two decades ensures customer satisfaction.We have also launched ventures in commercial real estate and industrial projects.Job Role :Customer retention management is the process of managing customer relationships to encourage them to stay with a company longer and make repeat purchases. It focuses on strategies and actions that keep customers engaged, satisfied, and loyal to a brand over time. The goal is to reduce customer churn (customers leaving) and increase customer lifetime value. Key Activities:Understanding Customer Needs:Gathering feedback, analyzing data, and understanding what customers value is crucial for effective retention. Personalized Experiences:Tailoring interactions and offers to individual customer preferences and behaviors. Building Strong Relationships:Fostering trust and loyalty through excellent customer service, proactive communication, and personalized engagement. Offering Value:Providing valuable products, services, and support that meet or exceed customer expectations. Addressing Issues Promptly:Resolving customer problems and concerns quickly and efficiently to prevent dissatisfaction. Rewarding Loyalty:Implementing loyalty programs, offering discounts, and providing exclusive benefits to encourage repeat purchases.