Assistant Manager - Back Office

Purpose/Objective

The Backend Team Executive supervises the CRM operations team to ensure effective management of CRM systems related to offer creation, project management on SAP, pricing adjustments, and coordination with finance for cash flow information. This role provides strategic direction and support to team members while collaborating closely with the finance and sales departments.

Key Responsibilities of Role

Backend Team Executive Team Management and Development: Oversees the daily operations of the Backend CRM team, ensuring efficient execution of tasks. Provides guidance and support to the team in resolving CRM-related issues and inquiries. Conducts training sessions for team members on CRM processes, SAP usage, and financial procedures. CRM Management: Leads the creation and management of offers within the CRM system, ensuring accuracy and timely updates. Collaborates with the finance team to manage cash flow information and approve bank entries. Project Management on SAP: Oversees project creation and management within the SAP system, ensuring alignment with business objectives. Monitors project status and provides reports to senior management as needed. Manages pricing processes within the CRM, ensuring competitive and profitable pricing strategies are implemented. Works with sales and finance teams to analyze pricing trends and make adjustments as necessary. Collaboration and Support: Serves as a liaison between finance, CRM, and sales teams, facilitating effective communication and support. Conducts regular meetings with team members and stakeholders to discuss updates, challenges, and strategies. Performance Monitoring: Establishes KPIs for team performance and ensures they are met or exceeded. Conducts performance evaluations and provides feedback to team members. Key Stakeholders - Internal Finance Team Projects Team Legal Team Marketing and Sales Team CRM Team

Technical Competencies

Business Process Improvement-REA,Contract and Billing Management-REA,Customer Relationship Management-REA,Data Analysis-REA,Documentation and Records Management-REA

Qualifications and Experience

- Any Bachelor's Degree. - Minimum 5 years of experience.