Assistant Manager (Arbitrator & Case Management)

Job Title: Assistant Manager – Arbitrator & Case Management

Location: Mumbai
Employment Type: Full-time | Work from Office

Role Overview

We are looking for a proactive and organized Assistant Manager – Arbitrator & Case Management to lead the end-to-end management of arbitrators empaneled with Presolv360. This role is ideal for someone with strong stakeholder engagement experience, especially in the legal or arbitration domain.

You will be the key point of contact for arbitrators—from onboarding and training to ongoing communication and case coordination. You will play a critical role in ensuring that arbitrators are well-equipped, well-informed, and continuously engaged with our platform.

Key Responsibilities

• Identify and source potential arbitrators for empanelment.
• Manage end-to-end onboarding including documentation, case guidelines, and fee structures.
• Conduct platform training for new arbitrators and facilitate quarterly refresher sessions.
• Create training content, user manuals, FAQs, and resource guides.
• Maintain regular communication with arbitrators and act as their go-to support point.
• Schedule hearings and coordinate the passing of arbitration orders.
• Manage and update arbitrator databases, certifications, and training logs.
• Facilitate smooth communication through digital channels like WhatsApp groups.
• Gather feedback and continuously improve arbitrator engagement and support processes.

Skills & Qualifications

• Graduate in LLB, B.Com, BMS, or a related field.
• 1+ years of experience in stakeholder management, training, or legal/arbitration-related roles.
• Strong communication and interpersonal skills, with the ability to work with senior professionals.
• Excellent organizational, coordination, and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in MS Word, Excel, PowerPoint; comfort with digital tools and tech platforms.
• Self-motivated, solution-oriented, and capable of working in a fast-paced environment.
• Passionate, resilient, and a strong sense of initiative.
• Up-to-date knowledge of legal and arbitration developments is a plus.

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Application Question(s):

• Do you have a degree in LLB, B.Com, BMS, or a related field with at least 1 year of relevant experience in stakeholder management, legal, arbitration, or training roles?
• How would you describe your communication, interpersonal, and coordination skills—especially in engaging senior professionals?
• Are you proficient in MS Office tools (Word, Excel, PowerPoint) and comfortable using new tech platforms?
• Can you work independently in a fast-paced environment while managing multiple responsibilities with attention to detail?
• Do you stay updated with legal or regulatory developments and take initiative beyond your core responsibilities?
• Would you consider yourself resilient, proactive, and someone who brings a 'never give up' attitude to work?

Education:

• Bachelor's (Preferred)

Work Location: In person