Assistant Manager, Abstractions

Assistant Manager - Abstractions

JBS Lease Administration (Gurugram)

Reporting to: Manager Abstractions, Lease Administration

What this job involves:

High level of independence

Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play a key role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration. You will be accountable for the operational delivery of your team members. You will be accountable for Operational delivery of Abstractions. A high degree of independence required on a day-to-day. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services and work closely with 3rd party vendors. You will also have responsibility for directly working with the Regional Abstraction Manager to ensure continuous performance improvement and sharing best practices within the team.

Highest qualitative delivery

You will manage administrative, and recruitment matters in consultation with the Manager and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence required on a day-to-day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Gurgaon Lease Administration Centre. You will be responsible for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.

This position is responsible for managing all aspects of lease administration. This will include managing portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in team. To be actively involved in performance metrics – KPIs i.e., Quality, TAT, and Productivity. Also, the focus would be on accurate abstractions and keeping the client database current.

Additional responsibilities

Contribute to team meetings, actively support other team members. Always maintain respect for other staff. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating within the team. Accountable for Abstraction staff (analysts, senior analysts and team leaders) who perform Abstraction services. Able to transition and implement start up accounts independently. Able to provide solutions and strategies for client needs and concerns. Able to understand the balance between the scope of works, the clients want and needs. Other tasks requested by management.