Assistant General Manager - Eligibility & Compliance

As a Program Manager for Eligibility & Compliance, you will be responsible for leading onboarding and compliance operations for Partners and Drivers. Your role will involve owning the end-to-end execution of eligibility checks, compliance processes, onboarding workflows, and providing operational support. The ideal candidate will define and implement manual compliance processes and translate them into scalable product features, leveraging data for continuous improvement. Key Responsibilities: - Lead and manage onboarding workflows for Partners and Drivers to ensure smooth activation and adherence to SLAs. - Design and enforce compliance checks, including KYC/KYV, background verification, and documentation audits. - Monitor operational support issues during onboarding and drive timely resolution. - Implement manual compliance processes and translate them into automation/product features. In addition to the above responsibilities, you will be involved in program and risk management by defining program goals, project timelines, and governance frameworks for compliance and onboarding programs. You will conduct risk assessments, ensure adherence to regulatory and internal compliance frameworks, own internal/external audits, and drive closure of compliance findings. Furthermore, you will be responsible for identifying gaps, inefficiencies, and risks in onboarding and compliance journeys. You will use data to generate insights, build dashboards, and track KPIs to improve efficiency and compliance readiness. Collaboration with tech/product teams to automate document verification, QC checks, and compliance reporting will also be a part of your role. As for stakeholder and training engagement, you will partner with legal, operations, product, and tech teams to align compliance goals with business priorities. Promoting a compliance culture across teams through targeted training and awareness initiatives will be crucial. Qualifications: - Bachelor's degree from a Tier 1 institute, MBA Preferred. - Minimum 5 years of experience in program/project management, especially in compliance, audit, risk, or operational governance. - Exposure to working in regulated industries such as financial services, logistics, mobility. - Strong knowledge of compliance frameworks, KYC/KYV processes, and onboarding risk controls. - Proven leadership skills in managing diverse teams and cross-functional stakeholders. - Strong analytical, organizational, and communication skills, both verbal and written.,