Assistant General Manager - Collections

Greetings of the day !

We are hiring for a Senior Leadership role, who is expertise into hard core collection and have rich experience into team handling

Designation

• Responsible for the entire debt collection strategy and operations of a company, overseeing a large team and managing a significant portfolio of overdue accounts.
• He will develop, lead, and execute the company's collections strategy and operations.
• This role involves managing and motivating a large team, optimizing recovery processes, and ensuring compliance with all regulatory standards.
• The GM will be responsible for minimizing bad debt, improving the overall cash flow, and implementing technology-driven solutions to enhance collection efficiency.

Key Responsibilities

Strategic Leadership -:

• Design and implement a comprehensive, data-driven collections strategy to maximize recovery rates and minimize losses across all delinquent accounts.
• Develop strategies for different stages of delinquency, from early-stage reminders to legal escalation for write-offs.
• Work closely with senior management and cross-functional departments, including finance, risk management, and legal, to align collections strategy with overall business objectives.
• Identify and implement process improvements through the use of technology.
• Collaborate with other departments, such as marketing, operations, and finance, to ensure alignment with overall company goals.

Team leadership & Management with Operational Insight -:

• Lead and manage a large, multi-tiered collections team, providing coaching, training, and performance evaluation to meet or exceed departmental targets.
• Oversee day-to-day collections activities, ensuring all processes are efficient and effective for both internal teams and external agencies.
• Manage relationships with third-party collection agencies, law firms, and other service providers to ensure adherence to policies and performance targets.
• Set, monitor, and report on key performance indicators (KPIs), including recovery rates, delinquency percentages, and resolution time
• Conduct regular performance reviews and provide coaching and feedback to team members.

Risk and Compliance Management -:

• Maintain a deep and up-to-date understanding of all relevant state and federal debt collection laws and regulations,
• Establish and enforce policies and procedures to ensure all collection activities are compliant, ethical, and in line with company policy.
• Conduct regular audits of collection accounts and practices to identify areas of risk and ensure accuracy.

Data Analysis and Reporting -:

• Analyze collections data to identify trends, forecast potential losses, and provide actionable insights to senior leadership.
• Utilize and maintain collections software, CRM systems, and financial reporting tools to track performance and manage accounts effectively.
• Prepare and present regular reports on collection performance and strategic initiatives to senior management and other stakeholders.

Customer Engagement -:

• Ensure collection communications remain professional, empathetic, and compliant with brand standards.
• Handle escalated collections issues and negotiate payment agreements or settlements for complex cases.
• Work to maintain positive customer relationships where possible, balancing debt recovery with customer retention.
• Establish and maintain strong, long-term relationships with key clients, partners, and stakeholders.
• Handle escalated customer complaints and ensure high standards of customer satisfaction.

Desired Candidate Profile-:

Education:

Experience:

• Industry Experience from Steel/ Rental equipment's/Scaffolding/Building materials/ Construction/Cement industry will be an added advantage
• Rich Experience in Team Handling & help them achieving their collection targets

Industry knowledge

Skills -:

• Leadership and management:

  Excellent leadership skills with the ability to inspire and manage a diverse team.

• Strategic thinking:

  Strong analytical and strategic planning skills to develop effective Collection strategies.

• Communication:

  Outstanding ,communication, negotiation, and interpersonal skills.

..