Greetings of the day ! We are hiring for a Senior Leadership role, who is expertise into hard core collection and have rich experience into team handling Designation - Assistant General Manager - Collections Job description: -: Responsible for the entire debt collection strategy and operations of a company, overseeing a large team and managing a significant portfolio of overdue accounts. He will develop, lead, and execute the company's collections strategy and operations. This role involves managing and motivating a large team, optimizing recovery processes, and ensuring compliance with all regulatory standards. The GM will be responsible for minimizing bad debt, improving the overall cash flow, and implementing technology-driven solutions to enhance collection efficiency. Key Responsibilities Strategic Leadership -: Design and implement a comprehensive, data-driven collections strategy to maximize recovery rates and minimize losses across all delinquent accounts. Develop strategies for different stages of delinquency, from early-stage reminders to legal escalation for write-offs. Work closely with senior management and cross-functional departments, including finance, risk management, and legal, to align collections strategy with overall business objectives. Identify and implement process improvements through the use of technology. Collaborate with other departments, such as marketing, operations, and finance, to ensure alignment with overall company goals. Team leadership & Management with Operational Insight -: Lead and manage a large, multi-tiered collections team, providing coaching, training, and performance evaluation to meet or exceed departmental targets. Oversee day-to-day collections activities, ensuring all processes are efficient and effective for both internal teams and external agencies. Manage relationships with third-party collection agencies, law firms, and other service providers to ensure adherence to policies and performance targets. Set, monitor, and report on key performance indicators (KPIs), including recovery rates, delinquency percentages, and resolution time Conduct regular performance reviews and provide coaching and feedback to team members. Risk and Compliance Management -: Maintain a deep and up-to-date understanding of all relevant state and federal debt collection laws and regulations, Establish and enforce policies and procedures to ensure all collection activities are compliant, ethical, and in line with company policy. Conduct regular audits of collection accounts and practices to identify areas of risk and ensure accuracy. Data Analysis and Reporting -: Analyze collections data to identify trends, forecast potential losses, and provide actionable insights to senior leadership. Utilize and maintain collections software, CRM systems, and financial reporting tools to track performance and manage accounts effectively. Prepare and present regular reports on collection performance and strategic initiatives to senior management and other stakeholders. Customer Engagement -: Ensure collection communications remain professional, empathetic, and compliant with brand standards. Handle escalated collections issues and negotiate payment agreements or settlements for complex cases. Work to maintain positive customer relationships where possible, balancing debt recovery with customer retention. Establish and maintain strong, long-term relationships with key clients, partners, and stakeholders. Handle escalated customer complaints and ensure high standards of customer satisfaction. Desired Candidate Profile-: Education: A bachelor's or master's degree in business, marketing, or a related field is typically required. Experience: Proven experience of 10 yrs and above in a Senior leadership role of collection, credit risk management or leadership role, with a strong track record of achieving and exceeding sales and collection targets. Industry Experience from Steel/ Rental equipment's/Scaffolding/Building materials/ Construction/Cement industry will be an added advantage Rich Experience in Team Handling & help them achieving their collection targets Industry knowledge : In-depth understanding of the specific industry, market dynamics, and customer behavior. Skills -: Leadership and management: Excellent leadership skills with the ability to inspire and manage a diverse team. Strategic thinking: Strong analytical and strategic planning skills to develop effective Collection strategies. Communication: Outstanding ,communication, negotiation, and interpersonal skills. ..
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