Assistant General Manager

We are seeking an experienced Assistant General Manager to lead and manage our NPA operations, develop team capabilities, and liaise with banks and legal authorities to ensure timely recovery and resolution of cases under the SARFAESI Act, 2002.

Key Roles and Responsibilities:

• Visit banks to initiate new NPA cases under the company's name and initiate action under the SARFAESI Act, 2002.
• Coordinate with higher authorities (ZO/RO/HO) of banks/NBFCs/ARC’s/Rural Banks etc. for new cases, new empanelment, and renewal of empanelment’s.
• Follow up with Regional/Zonal/Head Offices to clear and sanction pending fee bills.
• Assign and monitor daily tasks of subordinate staff for effective teamwork.
• Liaise with Administration and Police Departments to resolve hurdles related to taking physical possession of secured assets.
• Conduct meetings with bank panel advocates and company advocates to identify and resolve delays in filing DM applications and obtaining DM orders from DM/CMM Courts.
• Personally review and monitor high-value NPA cases regularly.
• Attend bank review meetings as scheduled.
• Engage with high-value investors, brokers, and prospective buyers to facilitate E-auction and sale of mortgage properties.
• Set clear team objectives and provide strategic vision to achieve targets.
• Allocate NPA cases and tasks based on individual skillsets of the Team Member.
• Identify skill gaps, provide training, and guide team members to boost overall performance.
• Serve as the first point of contact for workplace issues to resolve conflicts and challenges effectively.
• Ensure the team adheres to all relevant laws, regulations, and company policies and must be followed by the Team members.
• Maintain thorough records of investigations, evidence, and other case-related information as per company norms.
• Adapt to changing priorities and demonstrate operational flexibility.
• Build and maintain solid relationships with internal teams and external i.e. Bank.
• Participate in special projects and organizational initiatives as per direction of the Higher Management from time to time.
• Collect bank’s feedback on staff performance and take requisite action, if require.
• Proactively communicate with bankers to track case status, remove obstacles, and move cases toward closure.
• Contribute actively to business growth in the assigned area.

Required Candidate Profile:

• Minimum 8-10 years of relevant recovery experience.

• Proven experience in handling a team of 4-5 members.

• Own two-wheeler for commuting.

• Excellent communication skills in the regional language.

• Willingness to travel extensively across the state.

• Preferable background in SARFAESI, Bank Recovery, Credit Card collections or recovery.