Assistant Front Office Manager

As a Management Position at The Ritz-Carlton Pune, your primary responsibility will be to assist the Front Office Manager in overseeing the daily operations of the front office, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and staff to ensure efficient check-in and check-out processes, enhance guest and employee satisfaction, and optimize departmental financial performance. Your role involves supervising and managing the Front Desk team, fostering a supportive and cooperative work environment, and ensuring that day-to-day operations meet customer expectations. You will be responsible for setting and achieving goals, addressing guest concerns and feedback, and implementing strategies to enhance service quality continually. Exceptional customer service is a key focus of this position. You will be expected to go above and beyond to ensure customer satisfaction, provide guidance and coaching to staff, and handle guest inquiries and complaints effectively. Additionally, you will implement customer recognition programs, uphold Front Office policies and procedures, and monitor compliance with credit policies to minimize financial risks. In addition to your core responsibilities, you will be required to communicate effectively with supervisors and colleagues, analyze information to make informed decisions, and act as a representative of the Front Office Manager when necessary. Participation in department meetings and collaboration with colleagues to improve service standards will also be part of your duties. At The Ritz-Carlton, we value diversity and inclusivity, providing equal opportunities to all associates. By joining our team, you will be part of a culture that celebrates individuality and encourages creativity and compassion in delivering exceptional luxury service. As a member of our team, you will embody The Ritz-Carlton's Gold Standards, which guide us towards excellence in hospitality and guest care. If you are passionate about delivering outstanding service, fostering a positive work environment, and upholding the values of The Ritz-Carlton, this Management position offers you the opportunity to be part of a global brand known for its commitment to luxury hospitality and employee empowerment.,