Posted:1 month ago|
Platform:
Work from Office
Full Time
Second Level Operations Senior Engineer will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations. What you will do To develop the team for delivery of services as per agreed SLA/WLA with customer. TT/ CR Performance Management & Reporting . To ensure vital support is provided to Network Rollout, D&P and FM including Prioritization of tasks as per business needs. To ensure all the activities are conducted are driven as per MSTOP guidelines. To ensure all the MIRs are released as per MSTOP guidelines. Monitoring and review of TT, CR and AT on daily basis. Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC. You will bring Voice Call & Signaling Routing Network Architecture Signaling Protocols Performance & Characteristics of IN Network Nodes Key Qualification: Bachelor level, in engineering (IT, Telecom) or 2 years experience in Operations, Customer handling and technical support. ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference
Ericsson
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