Providing all preventive maintenance services on-site through shift rotation assignments. Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
- Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
- Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
- Providing all preventive maintenance services on-site through shift rotation assignments.
- Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
- Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
- Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
- Strictly complying with VERTIV’s and the customer’s safety standards and policies.
- Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
- Keeping up to date with knowledge and application of company products/services.
- Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.
Qualifications
Required/ Minimum Qualifications:
- Bachelor degree in Electrical, Electronic Engineering
Additional / Preferred Qualifications
- Minimum of 3 years of experience in the power utility maintenance and services industry
- Understanding and knowledge of power-related products, especially for UPS, is an advantage.
- Basic computer skills required.
Physical & Environmental Requirements
Time Travel Needed:
- Ability to travel up to 75% of the time.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial Strength
OUR BEHAVIORS
Own ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
About The Team
Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
