Smooth execution of I & C , Spot service jobs - No negative feedback for all I & C feedback points - 98 % jobs All weekly updates to I & C customers - 100 % Franchisee order to be released before site works start - 100 % jobs Return of DOA materials to factory within 1 week - 100 % cases Warranty Contract Creation in oracle within 7 days of job handover - 100 % jobs Reconciliation of I & C materials , return of empty cylinders & movement of cylinders to new sites immediately after cylinder usage - 100 % jobs Sharing the I & C , spot service billing documents to service sales team within 7 days of job completion - 100 % jobs Inspection of BP jobs & driving for corrective action - 100 % jobs Total Recordable Rate (TRR) - Site Safety check & corrective action -Local site - Minimum Weekly site visit & Outstation - Pre-installation & during commissioning- 100 % jobs Field Engineer Utilization - 88 % Customer Appreciation mail / Letter - Minimum 95 % jobs Preparation of case study for peculiar , major issues / failures with diagnosis , action taken & corrective action for other sites - Minimum 1 per month

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Assistant Engineer I, Field Service