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Assistant Destination Manager Australia

Assistant Destination Manager Australia

IDP

5 - 10 years

11 - 12 Lacs

vijayawada

Posted:4 weeks ago| Platform:

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Skills Required

lead generation sales customer satisfaction business plan development client relationship service quality counselling client management monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research
An Australian-listed company, we operate in more than 50 countries around the world

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds
Proudly customer-first, our expert people are powered by global technology Together, we offer unmatched services, helping local dreams become realities, all over the world

Learn more at

Role purpose

Achieve the short term and long-term goals in assigned destination for Student Placement

Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline

Leads and conversion targets by intake

Train and maintain the approved number of certified counsellors for the destination

Build strong client support through ongoing engagement, quality service to students and clients, high quality applications

Effectively implement global priority projects at country/office

Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style

Key accountabilities

Drive the development and implementation of destination based office business plans

Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone
Monitor results and initiate corrective action where required

Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecast

Develop and maintain a strong sales and service culture within the business
Drive Customer satisfaction by regular monitoring and reporting

Identify, develop and implement strategies to achieve sales objectives for the offices for student placement
Monitor results and initiate corrective action where required

Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity/capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved

Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office

Drive and guide the offices participation in and execution of global improvement projects where applicable

Required experience

Bachelors or equivalent degree

Industry knowledge
Preferably working in sector or having prior experience in student placement sector

Experience in developing business plans, budgets and skills to monitor, review and report on progress

5 + years of proven ability to motivate and lead a team to achieve demonstrable outcomes

7 + year counselling experience preferably in the education industry

Strong problem resolution skills

Experience in working with CRM systems will be desirable

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Assistant Destination Manager Australia