Assistant branch manager

Assistant Branch Manager – Job Description

Department: Operations / Sales
Location: Attingal
Experience: 2–5 years

Role Overview

The Assistant Branch Manager supports the Branch Manager in daily operations, team management, business development, and ensuring smooth functioning of the branch. The role requires leadership ability, strong communication, customer handling skills, and a result-oriented mindset.

Key Responsibilities

• Assist the Branch Manager in supervising daily branch operations and staff activities.
• Support in achieving monthly sales, admissions, and revenue targets.
• Monitor and guide the counseling, marketing, and front office teams to ensure productivity.
• Handle customer/student escalations and provide timely resolutions.
• Participate in business development activities such as college visits, promotions, and events.
• Ensure proper documentation, reporting, and compliance with company policies.
• Track staff performance, provide feedback, and support training when required.
• Maintain a clean, professional, and customer-friendly branch environment.
• Review daily MIS/CRM updates, follow-up reports, and overall branch performance metrics.
• Coordinate with head office departments for operations, marketing, HR, and finance requirements.
• Ensure smooth student onboarding, fee collection, and service delivery processes.
• Drive customer satisfaction and maintain strong public relations in the local market.

Skills & Qualifications

• Bachelor’s degree in Business Administration or any relevant field.
• 2–5 years of experience in sales, operations, or team leadership (education sector preferred).
• Strong leadership, communication, and customer-handling skills.
• Ability to multitask, manage teams, and work under pressure.
• Good knowledge of MS Office, CRM, and general branch operations.
• Target-driven, disciplined, and result-oriented attitude.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Work from home

Work Location: In person