Assistant Account Manager

Roles and Responsibilities

• Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).

• Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.

• Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.

• Understand data and be able to interpret business logic.

• Renewals and expansions.

• Ensure that buildings are fully operational, and processes are running smoothly.

• End to end management of client relationship in respective centers.

• Extensive Team Management and Growth.

• Internal stakeholder management.

Skills & Qualification Required:

• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.

• Thrive in a fast-paced environment while maintaining excellent attention to detail

• Strong communication, organization and project management skills

• 2-4 years of experience in hospitality, marketing, or related experience with strong operational focus a plus.

• 3+ years of people management experience is a must; experience managing teams of 5+ people preferred