Asset Engineer

We’re looking for a proactive and tech-savvy Asset Engineer to manage the setup, maintenance, and tracking of POS systems, printers, and office IT assets. You'll play a key role in ensuring all hardware is operational, documented, and efficiently supported across our locations. The ideal candidate will also be responsible for on-call support operations, daily activity reporting, and tracking robot activity as well as handling customer queries related to Bots.

Key Responsibilities:

* Install and configure POS systems and printers, and manage hardware deployment at the business location.

* Install and configure printers on the network, ensuring proper integration and performance.

* Provide technical support to staff, clients, and vendors; troubleshoot and escalate hardware issues as needed.

* Maintain and update IT asset inventory, including desktops, laptops, peripherals, and mobile devices.

* Oversee all internal company assets, including monitoring lifecycle, usage, and compliance.

* Coordinate with vendors for procurement, billing, and warranty services of assets

* Work with the Admin team for internal and external asset movement.

* Follow company policies and standard operating procedures.

* Utilize PowerShell scripting for automation, monitoring, and inventory tasks.

* Maintain excellent documentation and regularly update reports and records.

* Responsible for monitoring BoT daily usage and following up on anomalies via Customer Success.

* Share Trello status reports with all log activity pings

* Escalate unresolved issues promptly to the Level 3 Team.

* Excellent verbal and written communication and interpersonal skills

* Strong attention to detail and ability to multitask in a fast paced environment

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have the Hardware & Networking knowledge?
• Do you have experience in the Asset management?
• Do you have POS integrations experience?

Experience:

• IT support: 2 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person