Asset Engineer

Job Description

Job Summary: We’re looking for a proactive and tech-savvy Asset Engineer to manage the setup, maintenance, and tracking of POS systems, printers, and office IT assets. You'll play a key role in ensuring all hardware is operational, documented, and efficiently supported across our locations. The ideal candidate will also be responsible for on-call support operations, daily activity reporting, and tracking robot activity as well as handling customer queries related to Bots. Key Responsibilities: * Install and configure POS systems and printers, and manage hardware deployment at the business location. * Install and configure printers on the network, ensuring proper integration and performance. * Provide technical support to staff, clients, and vendors; troubleshoot and escalate hardware issues as needed. * Maintain and update IT asset inventory, including desktops, laptops, peripherals, and mobile devices. * Oversee all internal company assets, including monitoring lifecycle, usage, and compliance. * Coordinate with vendors for procurement, billing, and warranty services of assets * Work with the Admin team for internal and external asset movement. * Follow company policies and standard operating procedures. * Utilize PowerShell scripting for automation, monitoring, and inventory tasks. * Maintain excellent documentation and regularly update reports and records. * Responsible for monitoring BoT daily usage and following up on anomalies via Customer Success. * Share Trello status reports with all log activity pings * Escalate unresolved issues promptly to the Level 3 Team. * Excellent verbal and written communication and interpersonal skills * Strong attention to detail and ability to multitask in a fast paced environment Job Type: Full-time Pay: ₹240,000.00 - ₹324,000.00 per year Benefits: Paid time off Schedule: Rotational shift Application Question(s): Are you comfortable working in the rotational shift? (7:00 Pm - 04:00 Am & 04:00 Am - 01:00 Pm) Salary budget for the position is 20k -27K. Please make sure you are aware of the budget mentioned in the Job posting. Education: Bachelor's (Required) Experience: IT support: 2 years (Required) Asset management: 1 year (Required) Location: Vijayawada, Andhra Pradesh (Required) Shift availability: Night Shift (Required) Work Location: In person