Asset and Configuration Coordinator

Asset Management

. Create and maintain the asset information base (on tool) for in-scope assets which are connected to the network.

Tracking of warranty details of in-scope assets.

Tracking of new installations and removal of out-of service assets through the logged service tickets only.

Tracking of in-scope asset movement through request ticket logged onto the tool only.

Provide management with information on install base of standard softwares on agreed desktop & laptops

Carrying out annual asset verification on sample basis for in-scope assets

Generate mutually agreed asset management reports

End user Asset refreshment process to be implemented & Process automation (IMAC) policy to be followed

Create asset database by recording information in the required format

Updated asset database for audit or inspection is available at any time

Reports of Asset and Inventory Management shall be given in simple Excel sheet

Maintaining database of TechNova approved vendors

Coordination with Vendor for support to Products peripherals under FMS/AMC of FMS Service provider only

Management of Asset & Peripherals.

Vendor Co-ordination and Escalation whenever necessary under AMC/FMS of FMS Service provider only.

Vendor performance analysis/feedback

Maintain Asset Movement Register to keep track of all IT Assets Movement INTO and OUT of TechNovas

per existing process.

Maintain a Hardware Replacement Register to keep track of all the replenishments / replacements done

Maintain a Hardware Warranty List to keep track of all the assets that are under Warranty and those which

would need a spare stock planning.

Maintain the list of all the licenses that TECHNOVA has and compare them against the actual usage

Vendor Management

It will cover the IT vendors of TechNova Imaging Systems for servers, desktops, printers, networking

equipment and EPABX (only vendor co-ordination).

Management of assets sent for repair.

Logging calls and coordinating with vendors.

Vendor contacts and details.

Vendor SLA Tracking as defined in contract agreement between TechNova & Vendor.

Inventory Management

Packing & dispatching of IT Asset to location

Preparation of Asset Transfer Form & taking approval from HOD

Raising Material Indent in system & getting it approved

Follow-up with Procurement team to release PO

Preparing Gatepass & getting it approved

IT Asset Request to be processed

Raising CAPEX for IT Team as per requirement

Asset ID Creation

Conducting E-waste disposal activity every year

Invoice Booking

Tracking of Payment

Providing Provisions of Amount to Accounts Team.

Preparing requisition to Store for taking Asset in our custody as per ordered

Maintaining tracker for AMC Expiry period & getting it renewed

Vendor Registration

Physical Damage material documentation

Guiding users to fill IT Asset Request Form

Coordinating with Security for dispatching material

Follow-up with courier person for docket details

Maintain Store list

Providing assets to respective domain engineers

Do

The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries

Configuration Librarian in particular will be responsible for the following activities

• Supervise and control receipt, identification, storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number, record, store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits

KEY SKILLS AND COMPETENCIES

Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software