Area Service Manager

Hemocue

5 - 8 years

10 - 14 Lacs

ahmedabad

Posted:2 days ago| Platform:

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Skills Required

histopathology diagnostics pharma customer support customer service remote support biomedical technical support solution architecting

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Field Service Engineer (FSE) will be in charge of delivering excellent customer support & servicing on leading edge Leica products to our academic research, pharmaceutical, & clinical diagnostic customers in Gujarat, Madhya Pradesh and Chhattisgarh.
The FSE will provide technical support either on site or via phone, email and remote support to end users and channel partners on our digital pathology products and advanced staining products, as we'll as our core histology range.
FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process.
This position is part of the Commercial Department of LBS located in Ahmedabad and will be Remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Service Team and report to the Regional Service Manager WEST who is responsible for achieving annual service strategies and goals through management of FSE s & Channel Partner Associates in indirect market, develop commercial programs and area service plans in close conjunction with the Service Excellence manager APAC to support and grow Leica Biosystems customers in Gujarat, Madhya Pradesh and Chhattisgarh.
If you thrive in a fast paced, result driven, matrixed organization, and want to work to build a world-class commercial team read on.

In this role, you will have the opportunity to:

Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings
Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and effective manner,

The essential requirements of the job include:

Degree in Bio-medical engineering, Electronics, or other related specialties and experience in Clinical diagnostic or Histopathology product supports.
Good command of written and spoken English and a team player with own initiative who focus on problem solving skills
Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs

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