Area service manager

Job Description

Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. All about the role: Drive Ownership Solutions Operation in the Territory. Deliver a simply outstanding consumer experience and deliver the ambitious targets on aftersales business development. What you’ll do: Responsible for building the Service Authorised Service Centre (ASC) network and Trade Management Lead Field Services, from ASC Management's aftermarket business development Responsible for driving Services with Process Compliance and ensuring the organisation’s processes and policies are adhered to by ASC. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs (Service and Revenue) Manage the field Service team to provide optimum customer service Provide support and guidance to ASC Service staff to ensure timely and quality Customer service Address Customer and Trade queries, resolve issues, and obtain feedback Demonstrate outstanding Customer service through the maintenance of high quality and integrity in the work environment. Provide inputs to Business, ASC field Service operations, training, and quality team as applicable. Assist in goal setting, skill enhancement, and performance review activities for the field team. Market visit meeting ASC and Trade partners ASC Audit and controls In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders from both the country-level and regional-level perspectives. In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in New Taipei, Taiwan on regular working hours and may be required to travel both domestic and international. Who are you: For you to succeed in this role, you should be: Expert- You not only know your area of expertise, but you’re also passionate about achieving your commitment Energetic – Your enthusiasm is infectious, inspiring, and engages your colleagues and collaborators to achieve, deliver, be accountable, and own their work. You will also have the passion essential to delivering results in both the short and long term. Team player - You should be comfortable dealing with people with different backgrounds and responsibilities. Agile– you need to understand changes and have creative thinking to achieve your goal You are expected to participate in special projects as requested by Electrolux management, either as required by the business and/or as part or your career development plan. EDUCATION You should have a Bachelor of Engineering degree Fluent in English (oral and written) Knowledge of Appliance & Built-In (Preferred) Experience of Franchisee Management Experience At least 2 years of experience in field operations. Keeping you Healthy and Safe We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to: Make sure you take reasonable care for your health and safety, and Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and Follow reasonable instructions that we might give from time to time, such as reporting incidents and hazards, and Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and Attend training that helps you to work safely Show more Show less