Area operations- Jewellery

• Customer Focus Cultivating Customer Loyalty
• Champion a customer-centric culture by prioritizing customer satisfaction and loyalty across all retail stores.
• Drive the Customer Experience (CX) governance frameworks to standardize service quality across all retail stores.
• Benchmark and adopt best practices for improving customer engagement, fostering customer loyalty.
• Ensure seamless execution of loyalty programs, promotions, and customer feedback mechanisms.
• Train team members, including Cluster Managers, Store Managers, on customer service best practices to maintain high standards of service quality.
  

• Develop and execute strategic sales plans to achieve revenue targets and store profitability.
• Conduct comprehensive market, season and competitor analysis to identify trends and refine sales approaches.
• Developing plans and value-added solutions designed to assure achievement of agreed to the volume, market share and profit objectives.
• Conceptualizing implementing development strategies for acquiring business from clients and effectively using existing accounts.
• Analysing latest marketing trends and tracking competitors activities and providing valuable inputs for fine tuning sales marketing strategies.
• Leading, training monitoring the performance of team members to ensure efficiency in service operations and meeting of individual group targets.
• Creating and sustaining a dynamic environment that fosters career development opportunities and motivates high performance amongst team members.
  

Skills Qualifications

• Experience in sales, with a focus on working with channel partners, retailers, and in the Jewelry industry.
• A Masters or bachelor's degree in business, sales, marketing, or a related field.
• Proven track record of meeting or exceeding sales targets in a similar role.
• Strong verbal and written communication skills.
• Ability to engage and influence key stakeholders across multiple industries.
• Ability to build and maintain strong professional relationships with diverse groups of clients and partners.
• Strong ability to identify challenges and provide innovative solutions to drive business growth
  

Skills Qualification Experience

• 7- 12 years relevant of relevant experience. in only jewellery industry
  

• current ctc n notice period
• Expected ctc
• Current and preferred location
• Relevant experience in managing multiple jewellery retail stores