Area Manager

Job Purpose:

Responsible for Overall Sales Operations and Business performance. EBIDTA of cluster, Team building, ensure discipline, Inventory control, maintain high Service standard in the cluster; Focus on customer retention and attracting new customers.

Job Details:

Job Title: Area Manager

Location: Base Clinic

Division: Sales & Operations

Grade: Area Manager

Reports to: Zonal Manager/ Regional Head

Direct Reportees: CM/ Dermats

Responsibilities:

1. Business Performance

• Responsible for Top line, bottom-line (PBIT) of the cluster and drive business development plan
  Responsible for achieving monthly Consumption & Collection target for the cluster Responsible for Category management (Hair Care, Product & Anti-ageing)

2. Systems & Process Orientation

• Drive Systems, Process Orientation through SOP Adherence and compliance at all clinics in the cluster
  Responsible for stock take, Inventory control (receiving, transfers etc) and ensure reduction in shrinkage Ensure process audit being conducted timely in all clinics across the cluster Responsible for improving Mystery Audit Scores across the cluster

3. Customer Services

• Responsible for providing Quality and Effective services to the customer
  To meet and engage with HNI customers in the cluster and focus on repeat buys (BTC) Responsible for timely resolution of Customer Complaints and ensure customer delight

4. People Management

• Responsible for manpower planning, improve productivity & labour cost control by partnering with HR team
  Responsible for periodic performance evaluation of the team Coaching, mentoring team and groom the team to the next level Engage Drive Clinic Productivity through Doctors, CCE and KTs CM, CCE & KT in order to reduce attrition

5. Discipline

• Driving Discipline at all clinics in the cluster on Attendance, Punctuality, behavior in line with Kayas code of conduct
  Guide and train the team on Kaya Code of conduct and control the violation Report incidents timely, conduct preliminary investigation and follow-up for timely action Responsible to report COC/ SOP violation cases at clinic level

Relationships:

Internal: 5-7 Clinic Managers, Operations Team, Finance, HR, Supply Chain, Marketing, Legal

External: Ad Agencies, Business Development Agents, Clients

Functional/ Technical Competencies:

• Data management & Excel and PowerPoint knowledge
  Extremely high people management skills High sales excellence and result orientation Analytical ability focused towards business developmentp