Area Manager- F&B Operations

The Area Manager will be responsible for overseeing and managing multiple outlets (burgers & Indian cuisine) to ensure operational excellence, strong delivery performance, and consistent customer experience. The role requires hands-on experience with food delivery aggregators (Zomato, Swiggy), team training, inventory management, and driving overall outlet profitability.

Key Responsibilities:

• Oversee day-to-day operations of

  4 outlets

  to ensure smooth functioning.
• Manage and optimize partnerships with

  Zomato, Swiggy, and other delivery platforms

  .
• Monitor delivery performance, online ratings, and customer feedback, and implement improvements.
• Ensure standard operating procedures (SOPs) are followed across all outlets.
• Train and develop outlet managers and staff on customer service, product knowledge, and delivery structure.
• Conduct regular audits for hygiene, food quality, and service standards.
• Monitor inventory, stock usage, wastage control, and coordinate with the central kitchen (if applicable).
• Track sales, P&L performance, and ensure outlets meet revenue and profitability targets.
• Implement promotional campaigns and offers in coordination with marketing.
• Handle staffing, scheduling, and resolving HR/operational issues at the outlet level.
• Report weekly/monthly performance updates to senior management.

Skills & Requirements:

• Strong operational knowledge of

  delivery platforms (Zomato, Swiggy, etc.),

  including dashboards, promotions, and performance tracking.
• Ability to lead, train, and motivate multi-outlet teams.
• Strong knowledge of F&B operations, preferably in

  QSR (Quick Service Restaurants)

  or multi-outlet brands.
• Excellent problem-solving, leadership, and people management skills.
• Analytical mindset with ability to monitor costs, sales, and margins.
• Strong communication and coordination skills.
• Flexibility to travel between outlets and work in a fast-paced environment.

Qualification & Experience:

• Graduate in Hotel Management / Business Administration or equivalent.

• 5–8 years of F&B operations experience

  , with at least 2–3 years in a multi-outlet manager or area manager role.
• Experience handling both

  dine-in + delivery formats

  is preferred.