Area Academic Manager (Academic Trainer) from EdTech/Education sector.

Tata Classedge

6 - 10 years

7 - 10 Lacs

chandigarh

Posted:1 week ago| Platform:

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Skills Required

edtech pedagogy academic trainer e-learning teacher training lms service delivery field trainer train the trainer training delivery product training

Work Mode

Remote

Job Type

Full Time

Job Description

Training:

Conduct Pre-Training System Analysis (PTSA).
Organize Go-live Teacher training / ClassEdge Product training.
Conduct CE based pedagogy/ refresher training sessions.
Product and process training to newly recruited Edge Coordinators in schools.

Service support:

Identify and resolve content related concerns raised by the Teachers, within defined timelines.
Provide product development inputs to the organization based on the feedback from School/Teachers.
Analyze usage reports to plan and implement academic interventions in schools.

Relationship:

Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
Organize usage and engagement activities in schools, as required.
Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
Meeting with the school stakeholders /school management, as required.

Revenue:

Create need for various other products of CE & increased business at schools.
Identify upsell and cross-sell opportunities, ensure timely contract renewals and payment collection.
Manage the schools in terms of high collections and low delinquency.

General:

Update Project portal & other related reports as mandated.
Manage Edge Coordinators (outsourced staff at school), monitor their performance and provide timely feedback.
Ensure adherence/ compliance to the listed policies and processes.

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