AR Caller (US Healthcare)

Job Title: Process Associate / Senior Process Associate

Department:

Work Shift:

Location:

About the Role:

Process Associates / Senior Process Associates

Key Responsibilities:

• Review patient accounts and perform appropriate follow-up actions to resolve outstanding balances in accordance with best practice standards.
• Analyze receivables due from healthcare insurance companies and initiate necessary follow-up actions for reimbursement.
• Perform

  voice and non-voice follow-ups

  with insurance payers regarding the status of outstanding claims.
• Prepare, complete, and submit claim forms in compliance with

  CMS and third-party payer guidelines

  .
• Manage denial and appeal processes by following established protocols.
• Contact patients and guarantors regarding outstanding

  self-pay balances

  .
• Draft and send correspondence to insurance payers, third parties, and patients related to claim resolution and appeals.
• Document all actions, communications, and updates accurately in

  Infinx or client host systems

  .
• Ensure strict adherence to

  HIPAA

  , patient confidentiality, and compliance requirements at all times.
• Research and stay updated on payer rules, regulations, and policy changes.
• Deliver service excellence to patients, clients, and internal stakeholders.
• Meet or exceed individual and team productivity, quality, and performance targets.

Required Qualifications

• Education:

• Minimum

  HSC / 10+2 or equivalent

• Any Graduate preferred

• Experience:

• 1–3 years of experience

  in the

  US healthcare calling / AR process

Skills & Competencies:

• Experience in

  claims management

  and/or

  customer service

  preferred.
• Ability to maintain high levels of

  productivity, quality, and accuracy

  .
• Excellent

  written and verbal communication skills

  to represent Infinx clients professionally.
• Proficiency in

  Microsoft Office Suite

  and basic computer applications.
• Strong analytical, problem-solving, and multitasking abilities.
• Ability to work

  independently

  , remain resourceful, and manage multiple priorities effectively.

Work Environment:

• Night shift role supporting

  US healthcare operations.

• Fast-paced, performance-driven AR environment.