APTOS / APTOSOne Sr Support Engineer

Tech Mahindra

8 - 10 years

7 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

computer science client satisfaction database management debugging system troubleshooting middleware information technology operations enterprise software technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

APTOS / APTOSOne Sr Support Engineer Job Title: APTOS / APTOSOne Senior Support Engineer (8 10 years Experience) Location: Bangalore Employment Type: [Full Time] Role Overview: The APTOS / APTOSOne Senior Support Engineer will be responsible for providing advanced technical support and ensuring the smooth functioning of APTOSOne solutions across client environments
This role involves troubleshooting, system optimization, and delivering timely resolutions to technical issues, while maintaining high levels of client satisfaction
Key Responsibilities: Serve as the primary technical point of contact for escalated support cases related to APTOS / APTOSOne solutions
Diagnose and resolve complex issues in system configurations, integrations, and performance
Collaborate with cross functional teams, including technical consultants and developers, to resolve critical issues efficiently
Monitor system performance, identify bottlenecks, and propose optimization strategies
Document troubleshooting steps, resolutions, and technical recommendations for knowledge sharing and future reference
Provide proactive technical guidance to clients to prevent recurring issues and ensure system stability
Stay updated on new features and updates in APTOSOne, sharing insights and recommendations with clients and team members
Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field
Proven experience in supporting enterprise software solutions, preferably APTOS or similar retail systems
Strong problem solving skills and expertise in system troubleshooting and debugging
Proficiency in database management, API integrations, and middleware technologies
Excellent communication skills to interact effectively with clients and internal stakeholders
Preferred Skills: Experience with APTOSOne solutions or equivalent retail software
Familiarity with retail industry processes and operational requirements
Knowledge of cloud based platforms and enterprise level system architectures
Ability to manage multiple priorities and deliver support under tight timelines

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