Apps Support Intmd Analyst

As an Apps Support Intmd Analyst at Citi, your role will involve providing technical and business support for users of Citi Applications. You will utilize your understanding of apps support procedures and concepts to address and resolve issues and queries from stakeholders, providing short-term resolutions and collaborating with relevant technology partners for long-term remediation. Your responsibilities will also include participating in disaster recovery testing, application releases, post-release checkouts, and developing technical support documentation. Additionally, you will analyze applications to identify risks, vulnerabilities, and security issues, making evaluative judgments and selecting solutions. Your active involvement in Support Project items and ownership of Stability, Efficiency, and Effectiveness initiatives will directly impact the business. Key Responsibilities: - Provide technical and business support for users of Citi Applications - Act as a liaison between users/traders, internal technology groups, and vendors - Participate in disaster recovery testing and application releases - Analyze applications for risks, vulnerabilities, and security issues - Collaborate with Development colleagues to prioritize bug fixes and support tooling requirements - Own Support Project items focusing on Stability, Efficiency, and Effectiveness initiatives Qualifications: - 2-5 years of experience - Basic knowledge or interest in apps support procedures and concepts - Participation in process improvements - Basic business knowledge/ understanding of financial markets and products - Knowledge/experience of problem management tools - Clear and concise written and verbal communication skills - Ability to plan and organize workload effectively - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use Citi's search tools and/or apply for a career opportunity, review Accessibility at Citi. Please also refer to Citi's EEO Policy Statement and the Know Your Rights poster for more information.,