Apps Support Intmd Analyst

The Apps Support Intmd Analyst is a developing professional role with the ability to deal with most problems independently and solve complex issues. You are expected to integrate specialty area knowledge with industry standards and practices, understanding how your team contributes to achieving objectives. Attention to detail is crucial when making judgments and recommendations based on data analysis. You will be responsible for handling variable issues with potential business impact, interpreting data, and communicating information effectively. As an Apps Support Intmd Analyst, your responsibilities include providing technical and business support for users of Citi Applications, resolving issues, working with technology partners for long-term solutions, and participating in disaster recovery testing. You will act as a liaison between users, internal technology groups, and vendors, ensuring the quality and timeliness of service provided. Additionally, you will analyze applications for risks, vulnerabilities, and security issues, participating in application releases, and maintaining technical support documentation. You are expected to have 6-8 years of experience in technology, including UNIX, Oracle SQL, Abinitio, Autosys, Service Now, and Geneos. Basic knowledge of apps support procedures, interest in process improvements, and understanding of financial markets and products are required. Strong communication, interpersonal, and problem-solving skills are essential, along with the ability to work independently, prioritize tasks, and collaborate effectively with team members and stakeholders. A Bachelor's degree or equivalent experience is required for this role. The position falls under the Technology job family group, specifically in Applications Support. It is a full-time role with opportunities to participate in Support Project items and contribute to stability, efficiency, and effectiveness initiatives. Your ability to assess risk, drive compliance, and communicate clearly will be key to your success in this role.,