Apprentice, Order-To-Cash

The Impact: This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.

What is in it for you:You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class, globally focused, and customer centric to support a growth minded organization. You will have the chance to work in a diverse and multicultural environment, interacting with clients and team members worldwide.

Key Responsibilities Client Financial Relations/Collections

• Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients
• Enforcing Policies and procedures related to collection activities and payment processing
• Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms
• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
• Working with other business teams including Sales, Order Management and Client Services to solve customer issues impacting payment
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Training new Apprentices Sharing knowledge and understanding of processes and procedures
• Performing other related tasks as required

Key Responsibilities Order Management/Billing

• Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
• Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems Salesforce to provide an accurate invoice to clients for prompt payment
• Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services
• Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution)
• Fulfill all audit requirements set forth by management.
• Performing other related tasks as required.

Qualifications:

• At least a bachelor's degree in any field or relevant discipline Freshers only.
• Experience in Customer Service, Collections, or Billing roles is a plus but not required
• Candidates must have strong verbal and written English communication skills.
• Candidates will be required to perform in team and individual settings and will be working with global business partners
• Excellent problem-solving skills, attention to detail, goal oriented and high initiative attributes are competencies for success in this role
• A commitment to excellent customer service
• Basic knowledge of MS Office Suite products including Excel is a plus
• Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting