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Apprentice - Net Promoter Score

0 years

1 - 2 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Interpersonal Skills Problem Solving Inbound Calls Feedback Management Customer Satisfaction MS Office Outbound Calling NPS Communication Skills Excel Customer Experience Customer Centric Customer understanding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320

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Sharekhan
Sharekhan
www.sharekhan.com/

Financial Services

Mumbai

1000-5000 Employees

51 Jobs

    Key People

  • Dinesh Thakkar

    Chairman and Managing Director

  • Sandeep Bhardwaj

    CEO

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