Apprentice CFN

AMERICAN EXPRESS

0 - 1 years

3 - 6 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

training career development interpersonal skills compliance finance regulatory compliance ms office counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Supporting functions under the customer fulfilment network which is a 24/7 working environment
Providing best in class merchant experience by resolving Financial and Maintenance queries
Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements
Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.
Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc).
Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions

Minimum Qualifications

Bachelor s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality

Preferred Qualifications

Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment

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