Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your role will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and resolving technical issues efficiently. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, acting as the main point of contact for any system or application-related issues. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Ensure timely and effective communication with clients, keeping them informed about the progress of issue resolution. Document and maintain records of client interactions, technical issues, and resolutions. Continuously update knowledge and skills to stay up-to-date with the latest product developments and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Customer Service Operations. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of customer service principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients and internal teams. Ability to accurately diagnose and troubleshoot technical issues. Knowledge of system or application architecture and functionality. Familiarity with ticketing systems and incident management processes. Ability to prioritize and manage multiple tasks in a fast-paced environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Customer Service Operations. This position is based at our Jaipur office. A 15 years full-time education is required. Qualifications 15 years full time education