Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: Act as the interface between the client and the system or application Use exceptional communication skills to accurately define client issues Interpret and design resolutions based on deep product knowledge Provide technical support and troubleshooting assistance to clients Collaborate with cross-functional teams to resolve complex issues Ensure timely resolution of client issues to maintain customer satisfaction Document and maintain records of client interactions and issue resolutions Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Knowledge of ITIL framework and best practices Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree