Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BTech Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of our world-class systems. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to maintain quality and keep systems running. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Maintain quality and ensure the smooth functioning of world-class systems, using exceptional communication skills to keep systems running. Collaborate with cross-functional teams to identify and resolve complex issues, utilizing expertise in cloud-based service management process design. Professional & Technical Skills: Must To Have Skills:Expertise in cloud-based service management process design. Good To Have Skills:Experience with cloud-based service management tools such as ServiceNow or BMC Remedy. Strong understanding of ITIL processes and best practices. Experience with incident management, problem management, and change management processes. Excellent communication skills, with the ability to accurately define client issues and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 5 years of experience in cloud-based service management process design. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualifications BTech