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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

Kolkata

Posted:3 hours ago| Platform:

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Skills Required

customer service customer service operations business development sales customer support repair customer relationship team management back office operations customer care banking operations client relationship management installation finance crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Customer Service Operations

Good to have skills :Desktop TransformationMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Kolkata office.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide desktop transformation solutions to enhance user experience.- Implement innovative strategies to improve customer service operations. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Customer Service Operations.- Good To Have

Skills:

Experience with Desktop Transformation.- Strong problem-solving skills in customer service operations.- Excellent communication and interpersonal abilities.- Ability to prioritize and manage multiple tasks effectively.
Additional Information:- The candidate should have a minimum of 3 years of experience in Customer Service Operations.- This position is based at our Kolkata office.- A 15 years full-time education is required.Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Tech Support Practitioner