Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to maintain high-quality service and provide tailored solutions based on your extensive product knowledge. Your role will be pivotal in interpreting client issues and designing effective resolutions, contributing to the overall success of our operations and client satisfaction. Roles & Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory skills. - Engage with multiple teams and responsible for team decisions. - Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems. - Facilitate training sessions for team members to enhance their understanding of system functionalities and best practices. - Collaborate with cross-functional teams to identify areas for improvement and implement effective strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management processes and tools. - Experience in troubleshooting and resolving technical issues efficiently. - Ability to analyze client feedback and implement necessary changes to improve service delivery. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 18 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.