Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities: - Expected to be a Subject Matter Expert with deep knowledge and experience. - Should have influencing and advisory skills. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior team members to enhance their understanding of system functionalities. - Continuously assess and improve support processes to enhance client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong analytical and problem-solving abilities to address complex client issues. - Excellent verbal and written communication skills to effectively interact with clients and team members. - Experience with ticketing systems and incident management processes. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 15 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.