Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Application Packaging

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your comprehensive product knowledge. Your role is essential in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence throughout your daily interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for new team members to enhance their understanding of application support processes. - Develop and maintain comprehensive documentation of client interactions and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging. - Good To Have Skills: Experience with software deployment tools. - Strong understanding of operating systems and application environments. - Familiarity with troubleshooting techniques and methodologies. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in Application Packaging. - This position is based at our Bengaluru office. - A 15 years full time education is required.