Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Incident Management

Good to have skills :

NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require a deep understanding of the product to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in documenting client interactions and resolutions to enhance team knowledge. - Collaborate with cross-functional teams to ensure comprehensive support for clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong analytical and problem-solving abilities to address client issues effectively. - Excellent verbal and written communication skills to interact with clients and team members. - Ability to work collaboratively in a team environment to achieve common goals. - Familiarity with ticketing systems and support tools to manage client requests efficiently. Additional Information: - The candidate should have minimum 0-2 years of experience in Incident Management. - This position is based at our Hyderabad office. - A 15 years full time education is required.