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Application Tech Support Practitioner

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

itam asset management servicenow flexera license management vendor management it asset management cmdb software asset management bmc remedy itsm incident management software licensing bmc itil microsoft licensing hardware asset management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 3 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Key Responsibilities1.Service request management for IMAC tickets Discovery and software inventory reconciliation.2.Gap analysis and reporting Scheduled Reporting3.Maintain currency on policy and process documents.4.Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience1.strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.2.Minimum 4 plus years of experience ServiceNow.3.Minimum 5 plus years of experience in IT Software License Management. Professional AttributesExcellent written and oral communication skills Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications Graduate with 15 years of education

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