Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, resolving technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Interpret client issues and design appropriate resolutions based on your deep product knowledge. Collaborate with the team to discuss and contribute to the development of effective solutions. Stay updated with the latest industry trends and technologies to enhance your expertise. Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Quality Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Knowledge of ITIL framework and its application in service desk operations. Excellent problem-solving and analytical skills to identify and resolve technical issues. Ability to effectively communicate technical information to non-technical clients. Experience in providing voice support and handling customer queries. Familiarity with remote desktop tools and troubleshooting techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Quality Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education