Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.We are looking for a Windows Support Engineer with 4 years of experience to assist in troubleshooting and resolving Windows-related issues. The ideal candidate should have basic knowledge of Windows operating systems, software installations, and system troubleshooting. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their professional growth.Key Responsibilities: - Provide basic troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors. - Assist in installing, updating, and configuring Windows applications. - Support user account management using Active Directory (AD) (password resets, account unlocks). - Help diagnose and resolve printer and peripheral connectivity issues. - Run basic PowerShell commands for system diagnostics. - Monitor and report Windows update status and basic patch compliance issues. - Log, track, and update tickets in the IT service management system. - Follow standard operating procedures (SOPs) for issue resolution. - Escalate complex problems to senior team members as needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Strong understanding of desktop support and troubleshooting techniques. - Experience with remote desktop tools and support software. - Familiarity with system configuration and maintenance best practices. - Ability to document processes and create user guides for clients. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management. - This position is based at our Gurugram office. - A 15 years full time education is required.