Application Tech Support Practitioner

1 - 3 years

1 - 5 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 About The Role  

Project Role :
Application Tech Support Practitioner

Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Unified Communication and Collaboration Implementation

Good to have skills :
NA
Minimum 5 year(s) of experience is required

Educational Qualification :
15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical
Skills:
  • -
    Must To Have Skills:
  • Proficiency in Unified Communication and Collaboration Implementation.- Good To Have
    Skills:
  • Experience with cloud-based communication tools.- Strong understanding of system integration and troubleshooting techniques.- Familiarity with network protocols and their impact on communication systems.- Ability to analyze client feedback and implement necessary changes to improve service delivery.
    Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education
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    Accenture

    Professional Services

    Dublin

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