Application Tech Support Practitioner

 About The Role  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Critical Incident Management

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Critical Incident Management.- Strong analytical and problem-solving skills to address complex issues.- Excellent communication skills to effectively interact with clients and team members.- Ability to work collaboratively in a team-oriented environment.- Experience in managing high-pressure situations and critical incidents.
Additional Information:- The candidate should have minimum 7.5 years of experience in Critical Incident Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education