Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Genesys Contact Center QM

Good to have skills :

NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support, accurately defining client issues and designing effective resolutions based on your extensive product knowledge. Your role will be crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Contact Center QM. - Strong analytical and problem-solving skills to address complex client issues. - Excellent communication skills to effectively interact with clients and team members. - Ability to work collaboratively in a team environment and manage multiple priorities. - Familiarity with system integration and troubleshooting methodologies. Additional Information: - The candidate should have minimum 12 years of experience in Genesys Contact Center QM. - This position is based at our Bengaluru office. - A 15 years full time education is required.