Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Microsoft Identity and Access Management Operations

Good to have skills :

NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between the client and the system or application. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your communication skills to convey complex information clearly and work diligently to maintain the quality of our world-class systems. Your role will require you to interpret client issues accurately and design effective resolutions based on your extensive product knowledge, ensuring client satisfaction and operational excellence. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Identity and Access Management Operations. - Strong understanding of user provisioning and de-provisioning processes. - Experience with identity governance and administration tools. - Knowledge of security protocols and compliance standards related to identity management. - Ability to troubleshoot and resolve access issues efficiently. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Identity and Access Management Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.